FBCE COMPLAINTS POLICY AND PROCEDURE
Complaints Policy
The FBCE cannot be involved in personal disputes between individual members. In particular those involving social media /facebook
No anonymous complaints will be considered or acknowledged.
All complaints must be in writing duly signed by the complainant, complaints will not be accepted via email, text, private message, telephone, fax or any other electronic media.
No complaint will be considered without documented, factual supporting evidence.
The complainant must be prepared for their name to be recorded in the club minutes and to be made public if necessary.
A copy of the complaint and supporting evidence will be forwarded to the subject prior to consideration by the committee.
The FBCE will only consider complaints against a member if it concerns any of the following:
Club Rules and Regulations, Code of Ethics or Breeders Charter.
Complaint Procedure.
Ensure that the person/persons who are the subject of the complaint are paid up FBCE member/s.
Clearly state the clause/s from the Clubs Constitution (Rules), Code of Ethics or Breeders Charter that you believe the subject/s has contravened.
Provide documented, factual evidence supporting the complaint.
NB.
You must be prepared to attend a meeting with the committee and the member/s who are the subject of the complaint if required.
If you have any queries please contact Michelle Smith, Hon. Secretary via email: fbcesecretary@outlook.com
September 2015
Complaints Policy
The FBCE cannot be involved in personal disputes between individual members. In particular those involving social media /facebook
No anonymous complaints will be considered or acknowledged.
All complaints must be in writing duly signed by the complainant, complaints will not be accepted via email, text, private message, telephone, fax or any other electronic media.
No complaint will be considered without documented, factual supporting evidence.
The complainant must be prepared for their name to be recorded in the club minutes and to be made public if necessary.
A copy of the complaint and supporting evidence will be forwarded to the subject prior to consideration by the committee.
The FBCE will only consider complaints against a member if it concerns any of the following:
Club Rules and Regulations, Code of Ethics or Breeders Charter.
Complaint Procedure.
Ensure that the person/persons who are the subject of the complaint are paid up FBCE member/s.
Clearly state the clause/s from the Clubs Constitution (Rules), Code of Ethics or Breeders Charter that you believe the subject/s has contravened.
Provide documented, factual evidence supporting the complaint.
NB.
You must be prepared to attend a meeting with the committee and the member/s who are the subject of the complaint if required.
If you have any queries please contact Michelle Smith, Hon. Secretary via email: fbcesecretary@outlook.com
September 2015
